News Scan: Contactless tickets take a ride; Mobile customer frustration grows; more
>> Contactless ticket shipments to reach 1.7B in 2018
Contactless ticket shipments are forecast by ABI Research to total 1.7 billion by 2018 as interoperability and competitive barriers are reduced. Adoption of national standards for contactless tickets and use of near-filed communications and open-loop payments will spur adoption, says ABI. Widely used in transportation, contactless tickets include smart cards and disposable single-use tickets that have contactless chips embedded in them. These tickets can be used to pay fares by passing the card or ticket near a fare reader. Read more on ABI's contactless ticket forecast.
[More on mobile tickets: Mobile ticketing expected to have nearly 1 billion users by 2018 | Fandango, Samsung team on mobile movie ticketing]
>> Mobile customer frustration growing, finds J.D. Power survey
Mobile customers are growing increasingly frustrated because they have to contact their carrier multiple times to resolve service issues. That is the finding of a J.D. Power survey of mobile consumers. The survey finds that the re-contact rate among full-service wireless customers who contact their carrier by phone has risen to 23 percent from 17 percent in 2011. "It's imperative that wireless service carriers improve their ability to resolve customer issues in one contact and reduce the number of service channels customers need to visit to address their problem," says Kirk Parsons, senior director of telecommunications at J.D. Power. Read more on the J.D. Power mobile customer survey.
[More on J.D. Power mobile surveys: Apple's new slogan: We try harder | J.D. Power: Touchscreen input leads smartphone satisfaction]
>> Mobile economy to top $3 trillion by 2017, says Yankee Group
The mobile economy is forecast to exceed $3.1 billion by 2017, according to a Yankee Group report cited by Mobile Marketer. The most recent forecast is $200 million more than the Yankee Group predicted in October 2012, the article notes. "It's important to look at a healthy cross-section of trends and metrics to really understand that we are still on the on-ramp of the mobility revolution. There is plenty of room for opportunity and growth, even as some markets, for instance, the U.S. mobile operator market reaching 50 percent cross-over point for data revenues, reach relative maturity," says Rich Karpinski, senior analyst at Yankee Group. Read more on the Yankee Group's forecast.
[More on the mobile economy: When it comes to big data, don't forget the network | Fuze Meeting makes Android tablets into virtual conference rooms]
>> Human-machine interface market generates demand for remote apps
The growth of the human-machine interface (HMI) market is generating demand for remote apps among industrial firms, according to market research firm TechNavio. "These applications are enabling users in remotely accessing various plant automation systems through HMI systems. In such cases, remote applications are helping in connecting HMI system and automation components, thus helping in increasing efficiency and reducing the risk of accidents," explains TechNavio. "Remote HMI applications are also enhancing the collaborative working environments in manufacturing companies," the firm adds. Leading vendors in this space include Invensys, General Electric and Schneider Electric. Read more on HMI and remote apps.
>> LTE base station revenues to total $12.8B this year
Fueled by mobile traffic growth and deployment of 4G LTE networks by mobile operators, LTE base station revenues are expected to total $12.8 billion this year, according to Visiongain. "Operators are investing heavily in advanced infrastructure and hence, there is a rapid increase in LTE network trials and commercial launches," the research firm explains. LTE base stations are the "last link in a chain connecting users to the mobile network," Visiongain adds. Read more on Visiongain's LTE base station analysis.