Mobility and cloud are changing the way businesses do business, says AT&T CIO

CAMBRIDGE, Mass. -- Mobility and the cloud are profoundly changing the way businesses do business, F. Thaddeus Arroyo, chief information officer of AT&T Services, observed during a panel discussion at the MIT Sloan CIO Symposium held here Wednesday.

"Advances in technology, led by powerful mobile computing connected to fast and ever-present networks accessing intelligent services in the cloud, are changing the way we do business ... This is causing us and many companies to look differently at our products and services," Arroyo observed.

"We want to take digital technologies that inform the products we have in the marketplace and use those to change the way we operate our business ... We want to tap into the connected industrial Internet," he said.

By 2020, AT&T Services wants 80 percent of its interactions to be digital, Arroyo said. "To get to that point, we had to take a more holistic approach in driving the digital transformation," he related.

Tanya Cordrey, chief digital officer at Guardian News and Media, said that digital content consumption is rapidly changing. "We are seeing different forms of content consumption emerge. It is very different when you are looking for the headlines at 7:45 in the morning on your smartphone versus context and analysis on your tablet late into the evening," Cordrey explained.

According to a study conducted by George Westerman, research scientist at MIT Center for Digital Business, companies that are "digital masters" are 26 percent more profitable than their peers in a particular industry.

"These leaders drive transformation top down. Technology for them is not just a technology. It's a way to rethink how their business operates. The only way to make that happen is to drive it from the top," Westerman said during the panel discussion.

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