Mobility push continues, but many companies still not reaping full benefits

Organizations continue to embrace mobility in the workplace, but a new study finds that many companies have yet to implement policies and processes that enable them to tap into mobility's full potential.

According to CompTIA's "Third Annual Trends in Enterprise Mobility" report, "mobile devices are clearly changing the equation for workforce computing."

The IT trade association discussed the findings of the report in an email to FierceMobileIT.

The study revealed that "over 70 percent of organizations have made some level of investment to build out mobility solutions, with mobile devices being the top investment item." Among companies that distribute devices to employees, 76 percent are deploying smartphones and 61 percent are providing tablets.

But many organizations are experiencing challenges with procurement and management of devices, the study says. In addition, only 30 percent of companies surveyed have a formal mobility policy in place. And just 8 percent have performed significant workflow changes as a result of mobility.

"Perhaps the greatest hurdle in maximizing the benefits of mobility is raising the skill level of employees," CompTIA says.

Among the other survey findings:

  • Small companies are hampered by a lack of resources. For example, device integration and remote support require a combination of specialized skills, infrastructure and bandwidth a small company may not have in house.
  • For medium sized firms, the fact that there are more resources to deal with creates a different set of problems. Balancing the needs of end users and the requirements of the IT department tops the list of challenges for mid-sized companies.
  • Integrating devices is also the top challenge for the largest firms, but the issue is one of complexity rather than lack of resources. The sheer numbers of employers and devices makes integration a much greater undertaking. The same is true for support.

"Mobile devices get used heavily in employees' personal lives, but there are enterprise aspects such as encryption, proper security settings and enterprise apps that require further and ongoing education," says Seth Robinson, director of technology analysis at CompTIA.

For more:
- check out the CompTIA mobility report

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