MMA Releases New Version of U.S. Consumer Best Practices for Cross-Carrier Mobile Content Services

Version 6.0 guidelines provide the industry-standard reference for the mobile marketing ecosystem, including the four largest U.S. carriers

ORLANDO, Fla., March 22, 2011 /PRNewswire/ -- CTIA Wireless 2011 -- The Mobile Marketing Association (MMA) ( today released the latest version of its U.S. Consumer Best Practices (CBP) Guidelines for Cross-Carrier Mobile Content Services. Updated twice annually, the guidelines are the cross-carrier industry standard for mobile content services such as text messaging (SMS), multimedia messaging (MMS), common short code programs and Interactive Voice Response (IVR).

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Produced by the MMA's CBP Committee, the 165-page version 6.0 guidelines provide measures of acceptable and unacceptable practices for all players in the U.S. mobile marketplace. The guidelines also serve as the benchmarks for the four largest U.S. wireless service providers – Verizon Wireless, AT&T, Sprint and T-Mobile USA. This makes it possible for brands, agencies and marketers to implement one campaign across all carriers.

The major updates and additions in version 6.0 include:

  • Cross-carrier standards separated into standalone sections by billing type, specifically standard rate and premium SMS, in order to make the document easier to use.
  • New standard-rate guidelines, which extend the automatic opt-out period due to inactivity from six to 18 months and the addition of terms on how to migrate an opt-in from one code to another.
  • Updates to the Verizon Wireless, AT&T, Sprint and T-Mobile USA mobile marketing guidelines and codes of conduct known as carrier playbooks.

"The MMA Consumer Best Practices Guidelines is the industry-standard and reference guide for all constituents of the mobile marketing ecosystem to access definitive answers for ensuring consistency across campaigns and protecting the consumer experience," said Michael Becker, managing director of North America for the MMA. "Through regular updates, the guidelines are designed to anticipate and address changing industry needs and opportunities."

The new guidelines take effect April 1 and are available for download immediately at

The MMA will host a webinar on April 5, 2011 to review the changes in the CBP and to answer industry questions.  Participants include:

  • Michael Becker, Managing Director of North America, MMA
  • Leo Scullin, Industry Initiatives, MMA
  • Allison Billings, Mobile Accord and MMA CBP Committee Co-Chair
  • Alykhan Govani, Payfone and MMA CBP Committee Co-Chair
  • Kristen McMullen, 4INFO

Register at

At the beginning of each year, the MMA holds an industry forum to solicit feedback about the CBP guidelines from representatives of the mobile marketing ecosystem. In January 2011, more than 200 individuals, representing over 120 companies, were in attendance. The MMA CBP committee's comprised of representatives from the following companies that participated in developing the new guidelines:

3C Interactive

4INFO, Inc.

AT&T Mobility




Cellfish Media LLC

Distributive Networks

FOX Mobile Entertainment

Lavalife Mobile

mBlox, Inc.

Mobile Messenger


Neustar, Inc.



Publicis NA

Snackable Media


Sybase, Inc.

Telcordia Technologies, Inc.

Telescope, Inc.

Thumbplay Inc.

T-Mobile USA


VeriSign, Inc.

Verizon Wireless

Virgin Mobile USA

Wells Fargo Bank

About the Mobile Marketing Association (MMA)

The Mobile Marketing Association (MMA) is the premier global non-profit trade association representing all players in the mobile marketing value chain. With more than 700 member companies, the MMA is an action-oriented organization with global focus, regional actions and local relevance.  The MMA's primary focus is to establish mobile as an indispensable part of the marketing mix.   The MMA works to promote, educate, measure, guide and protect the mobile marketing industry worldwide.  The MMA's global headquarters are located in the United States and it has regional chapters including North America (NA), Europe, Middle East and Africa (EMEA), Latin America (LATAM) and Asia Pacific (APAC) branches. For more information, please visit


Valerie Christopherson

Global Results Comm. (GRC)

P:+1 949 608 0276


SOURCE Mobile Marketing Association