DUBLIN and BOSTON – April 8, 2014 – Fleetmatics Group PLC (NYSE: FLTX), a leading global provider of mobile workforce solutions for service-based businesses of all sizes delivered as software-as-a-service (SaaS), today announced the release of a new and bar setting platform. At the same time, Fleetmatics is also announcing three new products laden with new and, in some cases, industry-first and patented features. The new products are Fleetmatics REVEAL, a highly-differentiated business-intelligence based fleet management solution for small-and-mid-sized businesses; Fleetmatics REVEAL+, which extends Fleetmatics REVEAL to larger enterprises; and Fleetmatics WORK, a powerful field service management solution.
"Today's service-based businesses have an opportunity to achieve new levels of excellence and profitability in managing their mobile workforces," said Jim Travers Fleetmatics CEO and Chairman of the Board. "Whether for a business with five service vehicles or many thousands, Fleetmatics' new platform helps businesses to be smarter about their mobile workforces and turn them into true engines for growth, cost savings and differentiating customer service. As part of that equation, we're providing customers intelligence about their business, such as how the fleet has performed operationally in the past and how their performance compares with similar businesses. This capability is powered by tens of billions of data points gathered through the system over the past several years. This incredibly rich data set has also helped us generate the new concepts and features in our products."
The new platform is the manifestation of Fleetmatics' vision of an ever extensible, analytics-based foundation to deliver solutions, features, insights and applications that optimize how a mobile workforce gets work done, and how a business manages those mobile assets. The products that fall under the platform offer a complete solution for service fleet and field service management designed to help businesses maximize their return on fleet and mobile workforce investments.
Fleetmatics' SaaS delivery model enables rapid set up with no up-front investment allowing customers to generate compelling ROI often in just weeks.
Additionally, the SaaS model allows Fleetmatics to collect and analyze high value data points from across its customer base of approximately 22,000 service fleets and then deliver historical and benchmarking information and insights back to its customers. The comprehensive nature of a large – and fast-growing – pool of more than 52 billion data points gathered over a lengthy period helps to deliver the benchmarking information and insights with high credibility, reliability and relevance.
Free training and ongoing support is available to customers from Fleetmatics' award-winning customer service organization helping to ensure that customers know how to use – and maximize – the solution and the business-intelligence-based insights it provides.
"We worked closely with our customers to push the envelope on what could be possible with service fleet and field service management solutions," said Peter Mitchell, CTO for Fleetmatics. "After years of development, two acquisition integrations and significant investment, we believe our new products are now the most comprehensive, powerful and easy to use on the market."
"The markets for fleet and workforce management products are underpenetrated, especially in the case of small-and-mid-sized businesses," said Jean Philippe Bouchard of IDC, the premier global market intelligence firm. "This is changing quickly as businesses begin to recognize the tremendous value these solutions can create. As users become more savvy, next generation solutions, such as those from Fleetmatics, are filling gaps in demand within the space and address the key pain points that businesses with mobile workforces deal with on a daily basis. SaaS delivery is attractive to many buyers because it accelerates ROI and translates to less risk."
More About the Products
Fleetmatics REVEAL is a powerful yet simple-to-use GPS vehicle tracking solution designed to drive savings and improve productivity for virtually any mobile workforce. Fleetmatics REVEAL includes a comprehensive set of features including native apps for iPhone and Android, all designed to provide clear visibility into field activity as well as actionable insight into driver behavior and workforce productivity metrics.
Fleetmatics REVEAL+ extends Fleetmatics REVEAL and provides the additional tools necessary to address the complex requirements of a large fleet and mobile workforce. Fleetmatics REVEAL+ enables larger customers to manage complex organizational structures and large numbers of users as well as to produce executive level reporting across the entire enterprise. Fleetmatics REVEAL+ also offers an open API for straightforward integration with existing back-office systems.
Fleetmatics WORK is a mobile field service management solution designed to manage customers, jobs, schedules, invoices and fieldworkers, helping customers to save time and money while improving productivity and customer service. Fleetmatics WORK integrates with Fleetmatics REVEAL to provide additional insight into workforce productivity.
What's New – and Unique
Fleetmatics customers played a key role in the development of the new platform advising on many aspects based on real world experiences and pain points. The following new features are based primarily on these customer interactions, which guided new feature development, including look and feel and ease-of-use components. Ultimately, the result is highly-relevant, highly-differentiated – and in some cases, patented– features and products.
Places – Geofences are an important building block of any vehicle tracking solution, making the location data more relevant and useful to a customer. However, many customers don't invest the time to create geofences or, if they do, they often draw the geofence incorrectly, losing visibility into important activity. Fleetmatics makes it easy by automatically creating and categorizing geofences and then, through a patented "hot spot" algorithm, suggesting corrections to geofences based on customer driving activity, a unique and powerful industry first.
Timeline View – Fleetmatics' Timeline is a visual, interactive representation of vehicle activity enabling customers to easily consume vehicle and driver activity information without investing time in reading detail-intensive reports. Customers can scan activity for multiple vehicles at a time, quickly revealing exceptions such as late starts, early finishes, long idles or long stops and drill directly down to the incident details. The level of interactivity and drill down capabilities of this feature sets a new standard for the industry.
Driver-Centric (rather than vehicle-centric) – One of a fleet's biggest opportunities to drive savings and productivity comes from coaching their workforce and changing driver behavior. But as drivers change vehicles, reporting becomes incomplete or inaccurate, and capturing which driver is assigned to a vehicle using a key fob or card swipe isn't enough to solve the problem. Fleetmatics REVEAL provides comprehensive flexibility to organize your account and all of the insight in the system by either vehicle or driver.
Money-based Metrics – Vehicle activity metrics fall short of demonstrating the true impact that activity in the field has on the bottom line for a fleet or mobile workforce. Fleetmatics' Dashboard translates vehicle performance data into operational costs that make opportunities to drive savings easy to see.
Live Alerts – Flexible policy making tools help users configure alerts so they are worth taking action on and allows users easy visibility into trends in policy enforcement. Fleet managers can now eliminate the noise and see real problems even faster.
Field Service Management Integration – Customers that purchase both Fleetmatics REVEAL and Fleetmatics WORK will benefit from additional capabilities enabling improved dispatch decisions and greater clarity into workforce productivity. Fleetmatics WORK connects work orders to historical vehicle activity, providing additional reports and dashboard metrics, improved accuracy and visibility into work order arrival time, actual on site time and more.
Mobile – Available for Android, iPhone and iPad, the enhanced native apps from Fleetmatics provide full featured access so customers can manage their team as smoothly from their smartphone or tablet as they do from the office.
"The improvements to Fleetmatics REVEAL are impressive – I've never had a better handle on the overall fleet and each driver within it," said Terry Murtaugh, Co-Owner for United Worldwide. "Fleetmatics makes us more efficient, allowing us to react more quickly to customer needs and to service more customers without adding resources, while still maintaining our high customer service standards. The system ROI views have helped us elevate the field service group internally, because now we can easily quantify the impact we're having on the business."
"With Fleetmatics WORK, we've transformed into a nimble, mobile-enabled organization that is more efficient and profitable," said Rich Weinssen, Owner for Hidden Fence Company. "We're now connected directly to our field workers and everything from quoting to scheduling to dispatch is faster and better. The field workers can now manage jobs end-to-end from the field and accept payment immediately when the job is done, which has improved efficiency and cash flow."
About Fleetmatics Group PLC Fleetmatics Group PLC is a leading global provider of mobile workforce solutions for service-based businesses of all sizes delivered as software-as-a-service (SaaS). Our solutions enable businesses to meet the challenges associated with managing local fleets, and improve the productivity of their mobile workforces, by extracting actionable business intelligence from real-time and historical vehicle and driver behavioral data.
Fleetmatics Group's intuitive, cost-effective Web-based solutions provide fleet operators with visibility into vehicle location, fuel usage, speed and mileage, and other insights into their mobile workforce, enabling them to reduce operating and capital costs, as well as increase revenue. An integrated, full-featured mobile workforce management product provides additional efficiencies related to job management by empowering the field worker and speeding the job completion process – quote through payment. Fleetmatics serves approximately 22,000 customers, with over 445,000 subscribed vehicles worldwide.
To learn more about Fleetmatics, visit www.fleetmatics.com.
Footnote Fleetmatics WORK requires field employees to have a smartphone.
Juli Burda, Fleetmatics
Office: +1 847-378-4398
Mobile: +1 847-877-7277
Jenna Marvel, Fleetmatics
Office: +1 781-577-4657
Mobile: +1 781-801-0576