Frost & Sullivan: Mobile Payment Solutions to Heat Up Trusted Service Management Market Revenues


LONDON - 6 May, 2014 - The global market for trusted service management (TSM) has not quite lived up to expectations with the low level of near field communication (NFC) commercial deployments in the transportation sector. However, the banking and finance sectors are making up for this with the launch of mobile payment solutions that require the support of TSM platforms. These verticals are expected to implement pilot and even concrete TSM projects in 2014 and account for 80.1 percent of the total number of TSM projects by 2015.

New analysis from Frost & Sullivan, Trusted Service Management, expects market revenues to increase from €166.2 million in 2014 to €326.5 million in 2015. The study covers TSM for secure elements (TSM SE), which provides the trust infrastructure required to manage the credentials in SE, and TSM for service providers (TSM SP) that enables banks, merchants and other service providers to instantly allow customers to use their credit, debit, prepaid, loyalty, reward, access, transit and other cards on mobile devices. TSM SP will account for 81.8 percent of the total global TSM solutions in 2014.

"TSM is crucial for certain NFC-using businesses, which require a high level of security due to the type of information transferred during the execution of applications," said Frost & Sullivan Information & Communication Technologies Global Programme Director Jean-Noël Georges. "Although applications related to music or games do not require TSM for technical security, players in the entertainment industry adopt these solutions to act as business enablers and handle digital rights management for related applications."

However, doubts surrounding the actual profitability of TSM platforms with existing pricing models are hampering market development. Market participants should educate end users on the extensive benefits of TSM to overcome this challenge. Solutions such as hub TSM appear as a promising option.

Further, the averse of some banks to adopt TSM solution due to the lack of transparency regarding the independence of the third party is lowering market potential. Banks are not reluctant to discuss with software companies that were able to offer pure cloud-based solution to handle tokens. Service providers would do well to focus on hybrid solutions, which combine tokens based on SE storage and a cloud-based platform, rather than pure cloud-based solutions as the former is more likely to gain traction globally. This will be particularly important with the recent introduction of host card emulation.

"Service providers that control the TSM platform will have a strong strategic position with regard to their relationship with customers," stated Georges. "Moreover, participants that can directly interact with alliances, associations, and certification governance in order to influence or follow the selected security technology will drive a strong market interest globally."

For more information on this study, please email Edyta Grabowska, Corporate Communications, at

Trusted Service Management is part of the Smart Cards ( Growth Partnership Service program. Frost & Sullivan's related studies include: Payment Privacy Protection - Global Security Implications, The Future of Mobile Payments in Europe, Analysis of the Global One-time Password Market, and Can Biometrics Revolutionize Mobile Payment Security? All studies included in subscriptions provide detailed market opportunities and industry trends evaluated following extensive interviews with market participants.

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Trusted Service Management


Edyta Grabowska
Corporate Communications – Europe
P: +48 22 481 62 03