Addressing the Nexus One; What does the iPad do for the enterprise?

yet another anti-google, pro-apple tirade. Why am I not surprised?

Strong customer service is for ppl who do not know and are too dumb to learn themselves how to operate something. Nexus one users are prepared to learn themselves. I have never ever called a customer service for anything and do not intend to.

In all fairness, if others experience with the Nexus One are like mine, I don't care about the Google support - the Nexus came out of the box and has worked perfectly for me. Even to the extent of linking to our Enterprise-level encrypted network (which the G1 would not do). The few questions I've had about operations were easily answered on via Google internet search. Editors can have their opinions...but should also temper them with facts from informed readers that have real life and hands on experience. Oh, I'm not connected with Google or HTC in any way... I'm an IT Director at a major medical facility.

Pretty poor excuse for journalism. If you are going to pen an article ("column" or not) about a product...not a concept, but a product...before making your assertions you might consider either: (a) actually finding a way to touch the product; or (b) begin your article by highlighting that are entirely basing your opinion on hearsay (i.e., "While I haven't actually seen the Nexus One..."). I will take your future columns with a hefty grain of salt.

So...you say not to buy a product that you have never yourself tested? Wow, agree with the rest posters, very bad journalistic views you have. And last but not least, you come off as defensive in your second paragraph...no need in being defensive if there's nothing to protect.

I'm not reviewing the Nexus One hardware so it is in my view right on given the fact that I've received numerous emails from people complaining about their customer service experiences they've had with Google since I wrote this. If you'd like, I can give share some of them with you. So every topic should be hands off if a journalist has never used a product? Obviously one should use a product if they are writing a review. I'm talking about basic customer care issues.--Lynnette

I think you certainly make some great points in your commentary on the Nexus One, but as I can see from some of your readers comments, this will continue to be debated. It seems there are three options for enterprises as they navigate the increasing demand for device of choice (including the Nexus One) among employees. The first is that enterprises can hold court on which mobile devices to allows in the workplace. For example, if a company doesn’t want or have the capabilities to integrate multiple devices on various platforms, they can say "Okay, we’re only going to only use Blackberryies." This option might not go over so well with employees and, realistically, is going to be harder to accomplish as more smartphone's become enterprise-ready. The second option would be that we can expect Google to evolve its customer support. While that isn’t Google’s primary focus right now, it is absolutely critical if they plan on making any kind of a splash in the enterprise market. The last, and probably most important for enterprises right now would be for companies to realize that, while yes there are plenty of devices out there (some with not so helpful help desks), there are solutions out there that can lessen the burden (and the cost) on the IT department and the corporation. Companies need to plan for the future now, before it’s too late. And by too late, I mean it can be a rocky ride if solid smartphone polices aren’t evaluated and put into place.

I actually think that customer support is important especially for such an expensive device. I would love to try one though but I do not see the point right now. I have an Iphone and the only downside I see to it is the lack of "flash" usage keeping me a slave to my laptop when I could be working much easier on the road. casino online