Apple confirms iMessage glitch in iOS 7, vows fix coming soon
Apple (NASDAQ:AAPL) confirmed that it is aware of a glitch affecting iMessage users who've upgraded their device to its revamped iOS 7 operating system, promising a fix in the works.
iMessage lets consumers send free text messages, photos and videos between all iOS devices, offering an alternative to conventional operator SMS offerings. Since late September, consumers have turned to Apple message boards and Twitter to report issues like messages going unsent, unreceived or erroneously formatted. The problems appear to impact a variety of iPhone models running iOS 7, launched on Sept. 18.
"We are aware of an issue that affects a fraction of a percent of our iMessage users, and we will have a fix available in an upcoming software update," Apple said in a statement. "In the meantime, we encourage any users having problems to reference our troubleshooting documents or contact AppleCare to help resolve their issue. We apologize for any inconvenience this causes impacted users."
Apple introduced iMessage in mid-2011. The computing giant said in July that customers have sent roughly 900 billion iMessages since the app's inception.
Apple CEO Tim Cook has called iOS 7 "the biggest change to iOS since the introduction of the iPhone," highlighting the elimination of skeuomorphism, the longstanding iOS design aesthetic that leverages real-world images and metaphors like linen-textured backgrounds, wooden bookshelves and spiral-bound notebooks. iOS 7 also heralds the launch of multitasking for all apps, AirDrop wireless file sharing and the iTunes Radio streaming music service.
Last week Apple rolled out iOS 7.0.2, a supplemental operating system update that resolved a security vulnerability enabling anyone to bypass the device lockscreen to access personal data.
- read this Wall Street Journal article
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