BlackBerry probes vanishing text messages after latest BB 10.1 update


BlackBerry (NASDAQ:BBRY) is investigating user reports that text messages vanished following the installation of the manufacturer's new BlackBerry OS 10.1 maintenance release, issued earlier this week.

The Next Web reports that dozens of BlackBerry Z10 and Q10 owners turned to Twitter to complain that the over-the-air 10.1 update deleted their text history, account passwords and other features. Some users lost all messaging functionality, while others can see their own texts but cannot view the remainder of the message thread.

"A small number of customers have reported an issue with their SMS message history after updating to BlackBerry 10.1 MR," a BlackBerry spokesperson said. "We are currently investigating the issue."

The relatively minor BlackBerry 10.1 MR update includes performance enhancements for BlackBerry Hub, which offers a single point of access for all personal and professional conversations including BlackBerry Messenger chats, email and social media alerts. The release also brings new discovery and wish list options for the BlackBerry World storefront, Chinese and Korean language support, and BlackBerry Remember productivity improvements.

BlackBerry (formerly Research In Motion) unveiled the overhauled BlackBerry 10 in late January. The embattled device maker is looking to the retooled OS to resuscitate user interest in its platform, but early returns are not encouraging: BlackBerry devices represented just 1.1 percent of U.S. smartphone sales during the second quarter of 2013, down from 4 percent a year ago, according to a Kantar Worldpanel ComTech report issued earlier this week. Google's (NASDAQ:GOOG) Android powered 51.5 percent of U.S. smartphone sales in the second quarter, ahead of Apple's (NASDAQ:AAPL) iOS at 42.5 percent.

For more:
- read this Next Web article
- read this Inside BlackBerry blog post

Related articles:
BlackBerry 10.2 bringing support for Android Jelly Bean apps
BlackBerry Messenger apps coming to iOS, Android this summer
BlackBerry 10 update boosts third-party app performance, video playback
BlackBerry trials mobile money transfer service over Messenger
BlackBerry adds in-app purchase support to BB10 WebWorks SDK