Cellular connectivity issues continue to plague enterprise

Tools

While BYOD is creating Wi-Fi connectivity issues in the enterprise, cellular connectivity issues continue to plague enterprises that have mobile workers out in the field.

According to a recent survey of 408 networking professionals by Rysavy Research, on behalf of NetMotion Wireless, connection reliability is the top concern for network professionals, regarding their cellular data deployments.

A full 54.5 percent of respondents said that connection reliability is their top worry, followed by security at 17.6 percent, cost at 15.6 percent, and network visibility at 9.4 percent, according to the survey.

Reliability concerns include dropped connections, slow data transfers, the inability to connect, device issues, and trouble accessing corporate networks and applications.

"There is no question that the cellular network has become a mainstream component of companies' data networking capabilities," said Peter Rysavy, head of Rysavy Research.

The survey restricted its examination to cellular data usage by mobile workers on company-owned laptops, tablets and handsets.

When asked about the tools they use to troubleshoot and manage their cellular networks, 52 percent of respondents said they have no tools at all. "More than half of respondents just hope for the best. They have applications that are mission critical, but then they would send people to do their job not having any tools to gain visibility," Rysavy told FierceMobileIT.

For respondents who said they had difficulty in selecting a carrier, more than three-quarters said that it is hard to tell which carrier has the best coverage for their service areas. That difficulty is caused by a lack of empirical data about connection reliability, throughput and levels of use, as well as problems understanding pricing plan structures and relative network performance, the report found.

"It is extremely difficult for organizations to obtain visibility into what the network is doing, how it performs, and how it might be different between Sprint, AT&T, Verizon and T-Mobile in different parts of the coverage area," Rysavy said.

For more:
- see NetMotion Wireless' release
- read the report (reg. req.)

Related Articles:
What BYOD means for the future of enterprise Wi-Fi
Bill shock prompts mobile workers to turn off data roaming when traveling