Delta deploys 19,000 Nokia Lumia phones for on-board credit card processing
Delta Air Lines is providing 19,000 flight attendants with Windows Phone 8-based Nokia Lumia 820 smartphones to process credit cards for onboard purchases, the airline announced on Thursday.
With an app developed by Microsoft (NASDAQ: MSFT) and Avanade, the Nokia Lumia 820 enables flight attendants to offer credit card processing for on-board purchases, including upgrades to Delta's Economy Comfort seating; eReceipts that can be emailed to customers; faster transaction processing times; and, in the future, the ability to read coupons displayed on passengers' mobile devices.
AirWatch is providing the mobile device management platform for the point-of-sale system, explained Kabir Barday, professional services lead at the company. AirWatch is playing a key role in device management, provisioning, security and monitoring of the Delta rollout, he explained.
"From a provisioning standpoint, our software handles the distribution of the app that Delta is using on those devices, as well as the distribution of the passcode policies on the devices. We also handle the distribution of email to those devices," Barday told FierceMobileIT.
"There are a couple of regulations that come into play due to the involvement of both the airline and credit card industries. So we provide both FAA [Federal Aviation Administration] and PCI [Payment Card Industry] compliance monitoring. We provide the validation and reporting to Delta to make sure the device is encrypted and that the passcodes are properly rotated to meet the PCI requirements," Barday noted.
The PCI Security Standards Council has developed a set of standards for the handling, processing, and securing credit card information and transactions, including passcode policy requirements.
"We need to make sure the devices are properly provisioned before they are on the plane, that the app is installed, and that they have the proper connectivity before they are on the plane," he said.
In addition, AirWatch provides Delta with the ability to remotely wipe the devices should they be lost or stolen. And AirWatch can also deploy patches for the 19,000 devices and upgrade the application, Barday explained.