Editor's Corner

This week's how-to article highlight is a great case study of how an enterprise realizes the value that new telecom technology can provide--in this case Voice over Internet Protocol--and how it mapped out a strategy, overcame hurdles and forged ahead to gain efficiencies, better service for customers and greater opportunities to use staffing power. While VoIP has been hyped and talked about for a long time, actual real-life deployments are tough to find, so try to take time to read about how the healthcare service provider made it happen. - Judy