Fitbit faces class-action lawsuit due to faulty heart rate monitoring by its wearables


Fitbit, the popular fitness tracker vendor in the wearables market, now faces a class-action lawsuit after customers complained of inaccurate heart rate monitoring in its products, reported The Verge.

Just as the San Francisco-based company released its newest smartwatch, the Blaze, at CES 2016, Fitbit must now deal with claims that its Charge HR wristband and Surge smartwatch do not accurately track user heartbeats during a round of vigorous exercise.

Fitbit Charge HR wristband | Source: Fitbit

According to The Verge, multiple plaintiffs from California, Colorado and Wisconsin are bringing the case against Fitbit, including one person who was denied a refund after disclosing the faulty heart monitoring issue with Fitbit.

While the lawsuit was brought by consumers, it wouldn't be hard to imagine companies being upset if they found out the Fitbit wearables they deploy in their corporate wellness programs didn't work properly. 

This isn't Fitbit's first class-action lawsuit. Fitbit had to pull its Force wristband from the shelves in 2014 due to charges that the wearable caused skin rashes.

The Verge reported that and the company said it stands by its PurePulse heart rate technology. The article also quoted the Fitbit representative as saying: "It's also important to note that Fitbit trackers are designed to provide meaningful data to our users to help them reach their health and fitness goals, and are not intended to be scientific or medical devices."

In response to a request for comment, Fitbit confirmed its statement to The Verge.

Update: The final paragraph of this story has been updated to reflect Fitbit's response to our request for comment. 

For more:
- read The Verge article

Related Articles:
Fitbit ups corporate wellness ante with HIPAA compliance
Microsoft Band gets new features that may be more attractive for corporate wellness programs
Enterprise wearables industry will be worth $6.3B in 5 years, says Tractica