IT managers want mobility management handled by someone else


Close to half of IT managers are either planning to outsource mobility management or have already done so, a survey by Gigaom Research finds.

Close to one-third of respondents are evaluating one or more managed mobility services providers, around 17 percent are already using an MMS provider and 38 percent are open to considering an MMS provider. Close to 14 percent say they would never outsource mobility management to a third party.

MMS includes mobile strategy, planning, provisioning, management and support and end-of-life for devices and contracts, according to Gigaom's analysis.

A CIO at a small payment processing company tells Gigaom why he decided to outsource mobility management.

"I'm an Ops guy, but mobile Ops are completely different from keeping servers up and running," the CIO says. "If it were just app support, we could probably handle it, but I don't know anything about negotiating rate plans or employee chargebacks, and honestly, I don't want to."

With the help of an MMS, his company is finally getting insight on their spending on mobility and how its employees use their devices, giving the firm the ability to monitor costs and support incidents.

According to Gigaom's MMS sector roadmap, IBM, Tangoe and Vox Mobile provide the strongest MMS offerings, followed by G Squared Wireless, and Motorola Solutions.

"Mobility is essential, and choosing the right MMS provider is every bit as important as finding a hosting provider or payroll system," concludes Gigaom.

For more:
- read the Gigaom report
- check out the MMS sector roadmap executive summary

Related Articles:
BYOD pushes enterprises toward mobile app management
AirWatch, Citrix, Good, IBM and MobileIron top Gartner's EMM Magic Quadrant
BYOD pits IT staff against employees