Learning from a troubled VoIP deployment

The best insight any tech leader can get is from those who have jumped into uncertain waters and have lived to share their story. That's exactly what Bobby Badugu, the VP of IT for Gold's Gym, does in an article over at NetworkWorld on his company's move to Voice over Internet Protocol (VoIP). If you're looking for a nice, safe fairy tale you may not want to read about the project as there are a number of scary aspects to what Badugu experienced in his quest to upgrade his network. While he got off to a good start--conducting due diligence to determine if VoIP was the right choice--hurdles appeared in several project areas such implementation, the issue of service-level agreements (SLAs) and the assessment to identify potential problems. To put it simply, if he were to do it all over again there are a few things he'd do differently. Article