Mobile UC deployment could help employee productivity

Most enterprises have deployed some type of mobile UC, says survey

Most enterprises have deployed some type of mobile unified communications system, according to a survey of 200 individuals with companies having at least 500 employees. The survey was conducted by Webtorials for SIP-based communications firm Sonus Networks.

According to the survey, 31 percent of enterprises characterize their mobile UC deployments as extensive or widespread; 24 percent characterize their mobile UC deployment as intermediate; 21 percent said it was limited; and another 24 percent said they were just starting.

The report found that the lack of mobile UC capabilities could result in a "productivity gap" between mobile and onsite workers of around 2.5 hours per week per employee. A mobile UC product could enable the average enterprise to recover $5,500 annually in lost productivity per employee, according to the report.

Around 18 percent of projects are delayed because of ineffective team collaboration; 16 percent of projects are delayed because a decision maker could not be reached, according to the report.

Two-thirds of enterprise knowledge workers are mobile at least one-quarter of the time. This number is growing with the rise of smartphones and tablets in the workplace, according to the survey.

"Mobility has become an integral piece of the UC puzzle for enterprises. Enterprises must push their Unified Communications capabilities beyond the office walls if they wish to get the maximum return on investment from their technology investments and the employees who use them," said Steve Taylor, editor-in-chief and publisher for Webtorials.

For more:
- read the Webtorials/Sonus report
- check out the Sonus release

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