Mobility changing the way enterprises deploy, use unified communications
Mobility is changing the way enterprises are buying, deploying and using unified communications, according to research firm Canalys.
The increase in mobile users is fueling a move toward cloud-based UC or unified communications as a service, which enables firms to manage operational expenses by combining mobile and fixed use on a per user monthly basis, explained Phillip Pexton, research analyst at Canalys.
"The emergence of multi-tenant platforms offering voice, video, messaging, presence and contact center capabilities from a single source will accelerate the move from on-premises solutions. It will enable channel partners to offer more innovative packages to customers," Pexton added.
Overall, worldwide UCaaS revenue is forecast to grow at 18.8 percent per year to reach $4.1 billion by 2017. This growth in UCaaS is expected to spur UC vendor consolidation, predicted Canalys.
"Over the last decade we have seen the shift from digital to IP and from hardware to software, resulting in consolidation and the emergence of new vendors. The competitive landscape will change again, especially as Microsoft Lync continues to gain traction. Some vendors will be acquired or form partnerships, and others will have to radically change their business models to focus on growth opportunities," observed Matthew Ball, principal analyst at Canalys.
- see the Canalys release