Only half of enterprises have a mobile strategy, security the biggest challenge, says report


Fifty-one percent of organizations have an enterprise-wide mobility strategy in place with clearly defined initiatives, while 49 percent do not, finds an Illuminas survey commissioned by Cisco. The survey polled 400 mid-market and enterprise IT decision makers.

By a large margin, mobile security was the top mobility initiative at the surveyed organizations. Seventy-eight percent cited it as their primary objective with mobile device management and VPN access trailing at 65 and 64 percent.

Not only is security a priority, enterprises see it as a major challenge to mobile efforts. According to the survey, 64 percent reported managing security risks as their biggest challenge--with 44 percent saying that the challenge is significant enough to prevent them from moving forward with a mobility initiative.

Meanwhile, 49 percent cited increased IT infrastructure costs as their biggest challenge and 46 percent cited delivering a secure, consistent experience across devices as their biggest challenge.

IT decision makers see the benefits of mobility as well. The most clear benefit of mobility to IT stakeholders is increased productivity, at 72 percent, with increased overall business efficiencies, at 70 percent, following close behind.

The survey also offered insight into who chief information officers are looking to serve through mobile initiatives. Ninety-seven percent of enterprises' mobility initiatives support employees, while 38 percent support customers.

When it comes to supporting employees, much of the functionality employees enjoy from the office or their laptop is yet to be offered via smartphone or tablet. For example, only 77 percent can access email or calendar from their tablet and only 27 percent can gain network file server access from their smartphone.

Where customer support is concerned, less than half of organizations are using mobility to encourage purchases but 85 percent envision doing so in the future. The primary role of mobile for customers is to build relationships, with 76 percent citing the goal of increasing customer satisfaction and 73 percent saying they use it to increase loyalty.

For more:
- read the Illuminas blog post

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