Retailer confusion hampers PayPal mobile wallet trial


A recent PayPal mobile wallet trial in a New Jersey mall suggests both retailers and consumers remain confused by how the service works. PayPal retailer partners American Eagle Outfitters, Jamba Juice, Nine West, Champs, Aerie and Foot Action participated in the trial, which took place in December at the Garden State Plaza: While all of the stores reported that some shoppers trialed the PayPal app, which offered $10 to participants, many store managers expressed confusion over how the service works and struggled to answer customer questions. Retailers also said they have not seen consumers using the PayPal app since the trial concluded. Article

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