RevTwo unveils SDK for iOS that lets mobile app users get help from peers, pros

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Startup RevTwo unveiled Wednesday its mobile app software development kit for iOS that allows users to to communicate with other users and developers of particular mobile apps.

RevTwo offers users voice calling, screen sharing, chat and access to vital app information with their peers as well as experts. 


Source: RevTwo

An article at TechCrunch pointed out the similarities between this software and Amazon's Mayday feature, which allows users to get real-time tech support from professionals, but said that RevTwo's software goes the extra mile.

The company's website features its In-App Support function that allows developers to embed sharing features so that users of a particular app can communicate with each other, as well as with professionals. The support also extends to developers so that they can work out bugs before the mobile app goes live.

This concept definitely makes sense for consumers – think gaming, commerce, etc – but could also have some interesting prospects for the enterprise. For example, if one employee is having a difficult time navigating a certain enterprise mobile app, her coworker could share screens or initiate a voice call with her and resolve the issue. Or, the employee could reach out to RevTwo and they'll be directed to the appropriate professional – all without leaving the app. That could save a lot of headaches and company time.

Dale Calder, co-founder of RevTwo, told TechCrunch that they "want to bring community into the app world. We want this in every app on the App Store." So, for now, according to TechCrunch, it's free, but will cost enterprises in the future.

The website promises that developers can get the RevTwo software embedded in their mobile apps within ten minutes.

For more:
- see RevTwo's website
- read the TechCrunch article

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