SMBs investing in mobility to improve employee productivity, IDC survey finds


Improving end-user productivity is the main driver for small and medium-sized businesses investing in mobility, according to a survey by research firm IDC.

Improving customer support or services and improving decision making were the second and third most cited drivers of mobility investment, according to the survey of 155 IT professionals at SMBs by IDC on behalf of Microsoft (NASDAQ: MSFT).

Other drivers cited by respondents include increasing collaboration among employees, lowering operating costs, improving employee satisfaction, gaining competitive advantage, expanding revenue opportunities and improving supply chain management.

The top mobility demand from users and lines of business is access to corporate email using mobile devices, cited by two-thirds of respondents. Other top demands include access to corporate apps using mobile devices and supporting BYOD requirements.

The top three challenges cited by respondents are managing device security, setting and enforcing mobile policies and managing network security. Other challenges include providing mobile access to corporate data and applications, ensuring compliance and producing audit trials, supporting many operating systems and platforms, training internal IT resources, supporting connectivity and Wi-Fi access, resolving help desk incidents and problems, and developing mobile apps.

A majority of respondents said they hope to realize cost savings and efficiencies from mobile partnerships, while 41 percent want better security, 29 percent want reduced complexity and 24 percent wanted better mobile support from their mobile partners.

For more:
- check out the IDC survey results

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