AT&T launches iPhone app to report network performance

December 8, 2009 — 4:50pm ET | By Lynnette Luna

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AT&T Mobility has launched a new iPhone app called Mark the Spot that allows users to offer up live feedback on network performance. The move comes as iPhone users continue to complain about the operator's network performance.

The free app allows customers to report network problems and automatically logs the location, time of day and type of device used and sends the information to AT&T's network planning team.

"With AT&T Mark the Spot, we're applying the power of crowd sourcing to our ongoing efforts to enhance and expand our network," said AT&T Chief Technology Officer John Donovan in a statement. "Feedback from customers via AT&T Mark the Spot, combined with data from more than 964,000 miles of drive testing conducted by an independent third-party source, will enable us to most quickly and effectively identify trends and maximize the impact of our ongoing network investment. We encourage all customers to download and use the app."

The app was created earlier this year, and AT&T employees have been using it over the last several months. The operator intends to introduce various versions of the app for different smartphone devices in the coming months.

AT&T has reported that wireless data traffic grew nearly 5000 percent over 12 quarters, from the third quarter 2006 to the second quarter 2009.

For more:
- see this Wireless Week article