YouMail yanked from Android Market after T-Mobile complaint

Tools

Google (NASDAQ:GOOG) has removed the YouMail visual voicemail application from its Android Market storefront after T-Mobile USA complained the solution was triggering network disruption.

An email sent from the Android Market support team to YouMail CEO Alex Quilici states that YouMail Visual Voicemail Plus was expelled due to a violation of Android Market developer terms. "It has come to our attention that this application could be used in a way that is harmful to devices, networks or users," the message reads. "Specifically, we have received a complaint from T-Mobile that this application is causing adverse network disruption. We encourage you to contact T-Mobile to negotiate a revision and/or agreement to republish this application and update your existing users."

On the YouMail blog, Quilici states that T-Mobile USA never contacted the developer to address the issue, and adds that rival operators Verizon Wireless (NYSE:VZ), AT&T (NYSE:T) and Sprint Nextel (NYSE:S) have never expressed similar concerns about network issues. "We're doing huge volumes of calls, well over 50 million calls every month, and growing," Quilici writes. "Why would [we] be causing problems on the smallest carrier when we're not on the bigger ones?" He also points out that rival applications leveraging the same network features remain available from Android Market.

"YouMail isn't some fly-by-night company," Quilici states. "We've been around for awhile, raised nearly $13 million to build our technology and start growing our already ample user base. We have taken well over a billion calls from over 75 million uniques.  That's been as a result of 3 million plus downloads and well over 2 million users. If we had a problem, wouldn't it have shown up much earlier as part of one of those billion calls? We hate to think this is simply anti-competitive behavior on T-Mobile's part--simply because we've produced an innovative and dramatically better voicemail product than they offer, and that's free on top of it."

T-Mobile USA did not respond to a request for comment.

In addition to visual voicemail solutions, YouMail's cloud-based communications apps and services include voice-to-text transcriptions, caller blocking and voicemail sharing. Along with its Android app--which remains available for download via Amazon.com's Appstore for Android--YouMail also supports Apple's (NASDAQ:AAPL) iOS, Research In Motion's (NASDAQ:RIMM) BlackBerry and Microsoft's (NASDAQ:MSFT) Windows Phone.

For more:
- read this YouMail Blog entry
- read this CNet article

Related articles:
Android Market reaches 10B downloads, offers 10 cent apps
Report: Android Market plagued by malware threats
Study: European users trump U.S. on Android app downloads
Google Music storefront goes live on Android Market
Android Market: 37% of published apps are later removed