The growing unified communications as a service market has had the same vendor leading for three straight years, according to a new report from industry research firm IHS. According to the firm's UCaaS Scorecard: North America, 8x8 remained the leader once again, but the market has a new second place contender.
Cloud-based unified communications presents an opportunity to simplify UC deployments and reduce the number of contracts for point products, but quality of service remains one of the biggest frustrations of cloud-based video offerings.
ChitrChat's Comprehensive Universal Unified Communications Platform isn't quite ready for official release, but the company has made some more progress since it launched the beta in September.
Standalone applications or business suites? It's a good question for enterprises to ponder when it comes to deploying unified communications as a service offerings. Currently, the market is dominated by standalone apps, but the all-in-one suites look poised to catch up in the long run.
Unified communications provider 8x8 scored a decent win with NetSuite.
Cisco continues to maintain a leadership position in the collaboration market. A new report from Synergy Research found Cisco widened the gap between itself and closest competitor Microsoft during the second quarter of 2015.
It seems to be a week for big data analytics being associated with unified communications. In addition to the ThinkingPhones news, there's also news out of unified-communications-as-a-service provider 8x8, which has launched new analytics and reporting tools to provide more insight into organizations' overall usage.
A combination of wave dynamics and creative marketing could catapult wireless office bandwidths next year. Quantenna might have the right formula.
Mobility took "center stage" in unified communications offerings last year as employees demanded to use their personal mobile devices at work, observes Cindy Whelan, principal analyst for business network and wholesale services at Current Analysis.
Demand for session border controllers (SBCs), as well as for IP multimedia subsystem (IMS) core and voice application server systems, grew 10 percent year-over-year in the first quarter, according to the Dell'Oro Group.