It's hard to argue with customer experience strategies that help engage customers where they are and provide information right when they need it. But there's such a thing as taking a good idea too far.
Document-productivity vendor Nitro scooped up enterprise software company DoxIQ this month to keep its momentum going to become a cloud-based smart document services vendor.
Egnyte's new Smart Reporting and Auditing service tackles the heavy lifting of pulling analytics from all sorts of stored content, allowing companies to identify trends and base future business decisions on facts rather than educated guesses.
Seismic surveyed attendees at Salesforce's Dreamforce conference last week on how their teams use mobile devices and the value they see in them. Seventy-eight percent of workers who use mobile devices believe the tech has dramatically improved their work life in 2015, according to the surveyt.
Big data analytics will play a major role in business use of the Internet of Things, enabling businesses to increase revenue and cut costs over the next 12 to 18 months, according to market research firm Strategy Analytics.
IoT will change the way manufacturing works. But this won't happen willy-nilly. Manufacturers will need to have a plan to ensure IoT investments enhance processes, instead of becoming a wrench in the works.
We reported recently that organizations are increasingly finding value in content analytics. Seventy-three percent of businesses polled by AIIM for a recent study said there's "real business insight to be gained" from assessing the business intelligence and analytics of digital content but figuring out how to free that data confounds many companies. Ben Rossi, group editor at Information Age, had some suggestions that may help.
IBM is expanding its cloud offerings to ease mobile data sharing and improve data analytics for police, public safety and emergency management agencies.
Salesforce launched Thursday its mobile app Sales Wave Analytics that can access and analyze data from Salesforce as well as third-party data.
When it comes to adopting electronic health record (EHR) systems in healthcare environments, there's good news and bad news. Nurses love them and would dislike reverting back to paper-based systems. Unfortunately, they're rarely consulted on EHR system deployments even though they're the ones using them on the front lines.