Mobility is a key attribute for leading smart process apps, which are helping companies improve human-based business processes, says a Forrester Research report.
The top news stories for April 25, 2014.
The future does not look good for the unemployed and future college grads--nor for capitalism as new automation replaces jobs but fails to create new ones.
RackSpace announced new automation tools in an effort to make cloud-based development and prototyping easier.
Thanks to advances in technology, a new workforce study is predicting that half of all U.S. jobs could become obsolete in the next 20 years.
Networking professionals take heart--your job is not likely to become automated; at least not in the short term.
OTG Management, which operates restaurants in airports, has installed iPads and credit card readers at seats in terminals to allow customers to place orders and pay bills without human assistance. Despite the self-service automation, the company is actually doing more hiring, reports Patrick Thibodeau at Computerworld.
The French Connection Group, an international fashion retailer, operates more than 100 stores in the United States and the United Kingdom. To keep up with continuously changing consumer demands--as well as internal customer demands--the company relies on highly automated IT and business processes.
Offshoring has managed to survive the cyclical beating it takes whenever a presidential campaign season rolls around, but can it survive the onslaught of the robots? CIO magazine's Stephanie Overby takes a look at how robotic automation and autonomic systems might steal business from providers offshore.
"Most people don't know that there are algorithms that decide how customer service calls get routed or how customer service requests will be treated. When people call these big companies like their health insurer or telecom company, they're actually being categorized, sliced, diced and parsed by a bot," says Christopher Steiner, author of Automate This: How Algorithms Came to Rule Our World.