In a textbook example of how not to respond to a textbook example of how not to issue an indictment, the defendant's CEO says his company "IS" (all caps) not engaging in cramming, "FULL STOP!"
On its face, the U.S. Federal Trade Commission's formal complaint against T-Mobile last Tuesday alleges that the telco charged customers for unnamed data content provided by third parties, that those customers never consented to or more likely, never actually received. It goes on to allege that the carrier pocketed as much as 40 percent of those overcharges.
Despite its portrayal as being a new kind of carrier focused on the customer, T-Mobile USA is being accused by the FTC and probed by the FCC for the time-honored carrier practice of "cramming" customers' phone bills with bogus charges.
Wireline truth-in-billing requirements adopted last month by the Federal Communications Commission could be a harbinger of regulatory actions to come for wireless carriers and voice-over-IP (VoIP)