Wearables will alter the business landscape and soon be as common as a smartphone in the enterprise, according to a survey from CRM software company Salesforce. Just as smartphones revolutionized the way organizations operate, wearables have the same potential to impact professional workflows.
In the fast-paced world of startups and small- to medium-sized businesses, teams with varied responsibilities look at tasks like entering data into CRMs as a time sink. One startup called ProsperWorks, boasting a "five-minutes or less" setup and an intuitive platform built on Google apps, hopes to get those less-established businesses quickly up and running.
Speech analytics is picking up momentum in several lines of business and industries these days. One example is within CRM products to increase sales. Another example is in monitoring banker phone conversations to guard against fraud in derivative and swap trading rooms.
The top news stories for June 11, 2014.
Increasing adoption of mobility and social media are forcing enterprises to rethink their approaches to customer relationship management and develop new customer strategies, judges Jim Davies, research director at Gartner.
Thoughts on the choices small business owners must make when trying to increase sales via data.
The top news articles for Feb. 5, 2014.
Microsoft Dynamics CRM bought online customer service firm Parature this week, as the parade of marketing and customer service acquisitions continued.
The BYOD trend and increasing use of cloud mobile services will spur rapid growth in the use of mobile software-as-a-service products by small and medium-sized businesses, predicts market research firm Strategy Analytics.
How much access to these enterprise apps do mobile workers really need? Guest commentary by Joel Schneider of Liberty Technology Advisors.