Speech analytics is picking up momentum in several lines of business and industries these days. One example is within CRM products to increase sales. Another example is in monitoring banker phone conversations to guard against fraud in derivative and swap trading rooms.
The top news stories for June 11, 2014.
Increasing adoption of mobility and social media are forcing enterprises to rethink their approaches to customer relationship management and develop new customer strategies, judges Jim Davies, research director at Gartner.
Thoughts on the choices small business owners must make when trying to increase sales via data.
The top news articles for Feb. 5, 2014.
Microsoft Dynamics CRM bought online customer service firm Parature this week, as the parade of marketing and customer service acquisitions continued.
The BYOD trend and increasing use of cloud mobile services will spur rapid growth in the use of mobile software-as-a-service products by small and medium-sized businesses, predicts market research firm Strategy Analytics.
How much access to these enterprise apps do mobile workers really need? Guest commentary by Joel Schneider of Liberty Technology Advisors.
Exadel announced on Thursday that it adding an Appery.io plug-in for Salesforce, available via Salesforce Mobile Packs, to ease the development of customer relationship management mobile apps for enterprises.
Close to a quarter of IT decision makers reported that their on-premise PBX phone systems are not flexible enough to meet the needs of mobile and remote workers, according to a survey of 308 IT professionals by Dimensional Research on behalf of RingCentral.