Latest Headlines

Latest Headlines

Speech analytics aim to improve sales, real-time fraud detection

Speech analytics is picking up momentum in several lines of business and industries these days. One example is within CRM products to increase sales. Another example is in monitoring banker phone conversations to guard against fraud in derivative and swap trading rooms. 

News Scan: 75% of mobile breaches result of app misconfigurations; IT complexity a major reason for business failures; more

The top news stories for June 11, 2014.

Mobility, social media forcing enterprises to rethink CRM strategy

Increasing adoption of mobility and social media are forcing enterprises to rethink their approaches to customer relationship management and develop new customer strategies, judges Jim Davies, research director at Gartner.

Spotlight: Small businesses decide between big data, CRM

Thoughts on the choices small business owners must make when trying to increase sales via data.

News Scan: Cloud spending; Tech MBA value; more

The top news articles for Feb. 5, 2014.

Microsoft nabs Parature as customer experience dominoes fall

Microsoft Dynamics CRM bought online customer service firm Parature this week, as the parade of marketing and customer service acquisitions continued.

BYOD, mobile cloud to spur rapid growth in mobile SaaS market

The BYOD trend and increasing use of cloud mobile services will spur rapid growth in the use of mobile software-as-a-service products by small and medium-sized businesses, predicts market research firm Strategy Analytics.

Fast-moving trends in mobile ERP, CRM technology

How much access to these enterprise apps do mobile workers really need? Guest commentary by Joel Schneider of Liberty Technology Advisors.

Exadel adds plug-in for Salesforce to its Appery.io mobile app development platform

Exadel announced on Thursday that it adding an Appery.io plug-in for Salesforce, available via Salesforce Mobile Packs, to ease the development of customer relationship management mobile apps for enterprises.

On-premise PBX systems not ready for mobile prime time, says survey

Close to a quarter of IT decision makers reported that their on-premise PBX phone systems are not flexible enough to meet the needs of mobile and remote workers, according to a survey of 308 IT professionals by Dimensional Research on behalf of RingCentral.