Reserve, a startup that developed a mobile app for restaurant reservations and payments, has acquired New York-based Set for Service, which offers an iPhone app that enables restaurants to manage customer details and feedback, Reserve announced in a blog post on Friday.
Salesforce beat analys t expectations for the quarter ending July 31, continuing to grow at a rapid pace.
Microsoft is beefing up its Dynamics CRM service, this time with an acquisition of Incent Games. The deal follows two other CRM-related acquisitions this year at Microsoft.
Sales-focused document automation startup PandaDoc today updated its mobile app with document editing and CRM integration. These are the first features that bring the startup within shouting distance of the envisioned goal for its mobile suite, a content platform that sits on top of CRMs to streamline all document processes, said PandaDoc CEO and co-founder Mikita Mikado.
Wearables will alter the business landscape and soon be as common as a smartphone in the enterprise, according to a survey from CRM software company Salesforce. Just as smartphones revolutionized the way organizations operate, wearables have the same potential to impact professional workflows.
In the fast-paced world of startups and small- to medium-sized businesses, teams with varied responsibilities look at tasks like entering data into CRMs as a time sink. One startup called ProsperWorks, boasting a "five-minutes or less" setup and an intuitive platform built on Google apps, hopes to get those less-established businesses quickly up and running.
Speech analytics is picking up momentum in several lines of business and industries these days. One example is within CRM products to increase sales. Another example is in monitoring banker phone conversations to guard against fraud in derivative and swap trading rooms.
The top news stories for June 11, 2014.
Increasing adoption of mobility and social media are forcing enterprises to rethink their approaches to customer relationship management and develop new customer strategies, judges Jim Davies, research director at Gartner.
Thoughts on the choices small business owners must make when trying to increase sales via data.