Customer experience management solutions firm Medallia has introduced Medallia Mobile 2, a new application that pushes customer feedback and recovery actions directly to iOS and Android devices.
Most chief marketing officers want complete control over their company's mobile web strategy, with chief information officers relegated to the sidelines, according to a survey of 300 C-level executives conducted by Vanson Bourne for Netbiscuits.
The forecast for IT hiring next year is mixed, particularly if you look at hiring trends in the United States. A survey conducted by Monster.com for the recruitment company Technisource last week
WestJet, the number two airline in Canada, upgraded its reservation system not long ago without notifying customers in advance, creating a massive customer relations fiasco that will take months to