Customer Loyalty

Latest Headlines

Latest Headlines

IDC: 5 critical actions retailers should take in going mobile

More and more retailers are looking to mobile solutions to increase customer satisfaction, build customer loyalty and improve business performance. There are five critical actions that can "make or break" their mobile solutions, says market research firm IDC

Shoppers ok with online tracking, not so much with in-store tracking

For years now, retailers have tracked shoppers online and shoppers were pretty ok with that. Somehow shoppers "get" that the retailers are trying to learn from their visits to the website and improve their customer service (and their own bottom line) in the process.