customer relationship management news from FierceMobileIT

Sybase and SAP have introduced a business process tool that could help alleviate the headaches IT departments face as employees continue to bring their personal devices into the workplace through the... Read more...

One of the most compelling parts of working in the tech industry as an independent pundit is that you get to speak to a wide variety of vendors and have frank, candid conversations. The tone and... Read more...

Following months of speculation, Sprint finally announced a deal with Ericsson to outsource its wireless and wireline network operations. The seven-year deal that could reach $5 billion sees Ericsson... Read more...

A new Forrester Research survey of more than 1,000 global IT and business leaders that are part of customer relationship management (CRM) purchase decisions found that many enterprises have yet to... Read more...

Singapore piloting a WiFi network. Article Wal-Mart expands RFID deployment with 1,000 locations online. Read more...

Imagine providing your users with the ability to do customer service on the fly--no matter where they're located. That's exactly the benefit gained in melding mobile handheld devices such as... Read more...

The retail industry overall, except for notables such as Wal-Mart and some innovative e-commerce sites launched by traditional brick and mortars (think Lands End), has long been a laggard in IT... Read more...