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customers

Latest Headlines

Latest Headlines

Radio Shack customer data case has broader privacy guarantee implications

With half of the states on record as opposing any data sale at all, the FTC has reportedly recommended that customer data held by bankrupt retailer Radio Shack should only be purchased by a similar company and with guaranteed privacy protections, or not at all.

Offering free credit monitoring might not be best response to data breach, researchers find

Offering free-credit monitoring when a data breach occurs might not be the best strategy to satisfy affected customers, according to study by researchers at the University of Arkansas.

CIOs: Focus on emerging tech to keep business, customers happy

New research from Forrester finds that CIOs need to focus on customer-facing emerging tech and the demands that come along with it to make the organization run smoothly, keep customers happy and help the bottom line.

Mobile users are very impatient with slow apps, study says

Your business may be missing out on mobility money if your team isn't dedicated to crafting topnotch mobile apps, a study of mobile users finds.

Business pros turn to text messaging as an effective tool

Firms are increasingly using text messaging as an effective business tool that gets people's attention--both within and outside the office.

News Scan: IT onboarding; mandating BYOD; more

The top news stories for Nov. 27, 2013.