Offering free-credit monitoring when a data breach occurs might not be the best strategy to satisfy affected customers, according to study by researchers at the University of Arkansas.
New research from Forrester finds that CIOs need to focus on customer-facing emerging tech and the demands that come along with it to make the organization run smoothly, keep customers happy and help the bottom line.
Your business may be missing out on mobility money if your team isn't dedicated to crafting topnotch mobile apps, a study of mobile users finds.
Firms are increasingly using text messaging as an effective business tool that gets people's attention--both within and outside the office.
The top news stories for Nov. 27, 2013.