Google is nicknaming version 4.4 of its Android mobile operating system "KitKat" in honor of the popular Nestle chocolate bar, surprising onlookers who expected the company to call the update Android 5.0, a.k.a. "Key Lime Pie."
It's all about the SCI: the smart, connected interaction. It's not easy - mobility increases the number of variables going into each interaction, requires the preservation of context across channels, but it allows each interaction to naturally evolve. Read this document to learn how to go SCI and naturally connect with your customers.