Masergy's unified-communications-as-a-solution offering is now WebRTC-enabled. It's one of several companies that have recently adopted the open source standard for the enablement of real-time voice and video communications – a trend that long-time proponents of the protocol have long waited for.
There are many reasons for adopting unified communications, including increased communication, collaboration and cost savings. Enterprises may see the potential benefits, but what many fail to do is measure the return on investment following the deployment of the UC solution.
When it comes to unified communications as a service, it's a buyer's market. Seems like good news, right? And in some ways, it is. But there's also a significant danger that you're going to choose the wrong provider.
There are two clear trends around unified communications. First, the adoption of unified communications as a service, or UCaaS, offerings is increasing, and you can bet it will become the de facto standard over the next few years. And part of the reason for that has to do with trend number two--the growing trend of BYOD.
Selecting and deploying a unified communications solution is no easy task. But sometimes it is. Only the boldest of the bold truly like to play office politics, but choosing the right UC solution can be a very political decision, according to a TechTarget article.
As enterprises continue to explore the potential benefits of software-defined networking, one area that is piquing the interest of some is how SDN could improve unified communications.
For UC to grow within the small and medium enterprise space, vendors will have to find ways to differentiate themselves from traditional telephony providers. The solution? A customer service focus.
Acer is making its first forays into the unified communications market. The company plans to release a series of new hybrid IP PBX products and a touchscreen desk phone later this year.
Those cost reductions you're hoping to see with cloud-based unified communications services may not be all they're cracked up to be.
When users rebel against a selected unified communications platform, it usually has to do with mobility--or features lacking in the UC platform's mobile apps.