Unified Communications

Latest Headlines

Latest Headlines

More than half of enterprises still undecided on cloud VoIP

Although the majority of VoIP phone systems in the enterprise are currently premises-based, there's a chance cloud-based VoIP could take over. But generally, enterprises aren't yet convinced they should shift to the cloud for their VoIP systems.

Red Sox draft ShoreTel for unified communications

As the 2015 season winds down, ShoreTel and Harbor are making plans to roll out a unified communications system at Fenway, as well as at the Red Sox spring training facility, JetBlue Park in Ft. Myers, Florida. The companies plan to complete the deployment of the ShoreTel IP-PBX and 700 IP phones by the time the team is ready to come out swinging for the 2016 season.

Fonality looks to add features, capabilities through integration partnerships

Fonality is interested in expanding the integrations it has with other communications and collaboration vendors to push its unified communications offerings. The UC vendor laid out a four-point plan for integrations with other offerings on its blog.

Spotlight: Unified communications to grow to almost $76B by 2020

According to Grand View Research, the global unified communications market will grow at a 16 percent compound annual growth rate all the way to 2020, at which point the market will be valued at $75.81 billion.

Skype outage calls into question viability of service in the enterprise

Skype's downtime on Monday morning sheds a negative perception on Microsoft's fledgling Skype for Business voice, video and messaging service, even though it remained unaffected during the global outage. But according to one Microsoft Skype for Business partner, enterprises will need to adjust to the reality that Microsoft is still working out the kinks in its unified communications product.

For those using Microsoft Edge, Skype will soon work plugin-free

With the recent launch of Skype for Web, Microsoft is fulfilling on part of its promise to make Skype much more accessible.

Agora differentiates in WebRTC with SLAs

Even as WebRTC only begins to gain a following among vendors and enterprise customers, newcomer Agora is hoping to further what WebRTC is capable of doing. The company launched the general availability of Agora Voice, a WebRTC VoIP tool also outfitted with quality of experience features.

ChitrChatr promises all-in-one UC app as CUUCP enters beta

ChitrChatr has high hopes for its Comprehensive Universal Unified Communications Platform, which is now available in beta. ChitrChatr touts CUUCP as an advanced, global unified communications product that ties in a variety of features.

Vonage boosts UCaaS offerings with iCore acquisition

Vonage is increasing its Unified-Communications-as-a-Service capabilities with the acquisition of iCore Networks, a UCaaS provider using Microsoft Lync as its foundation.

Spotlight: The key differences between Skype and Skype for Business

Microsoft created a little bit of confusion when it announced Skype for Business, seeing as the consumer version has existed for years.