RingCentral is upping the ante with its unified communications services. The company launched a new unified communications as a service offering designed to replace enterprise PBX systems.
Compliance-focused Red Box Recorders has released a call recording product for Skype for Business, enabling organizations – particularly those in the contact center, finance and public safety sectors – to capture incoming and outgoing calls.
Unified communications vendor TeleMate.Net Software is adding greater data analytics to its UC suite to provide customers with greater visibility into the inner workings of its applications.
It will be interesting to see what Big Blue has planned in the cloud video services arena. IBM recently acquired cloud streaming provider Ustream and has since unveiled plans to get a foothold in the video space.
Biamp Systems released a videoconferencing system designed for huddle rooms. The Devio video collaboration tool is meant to be an easy-to-use device that provides small meetings with high-definition audio and video.
Axia Technology Partners unveiled a major update to its unified communications product at ITEXPO in Ft. Lauderdale, Florida. It's the first significant update to the product since it launched in October 2014.
By many accounts, unified communications is finally finding success in all levels of business.
ChitrChat's Comprehensive Universal Unified Communications Platform isn't quite ready for official release, but the company has made some more progress since it launched the beta in September.
A BroadSoft survey of service providers and others in the industry shows a sharp incline for unified communications as a service over the next five years. Through to 2020, BroadSoft expects market penetration for UCaaS and hosted PBX to grow to 41 percent.
Unified communications struggled to find traction in the market for the first decade of the hype cycle. Vendors talked about its benefits to the enterprise more than they and their partners were actually deploying UC solutions. Last year kicked off a significant change, thanks to cloud – but more to the point, that cloud unified communications as a service got it right after some trial and error.